AURA Aesthetics Training Policies
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A legal disclaimer:
The information provided on this Policy Page is intended for general guidance only and does not constitute legal, medical or professional advice. While AURA Aesthetics Academy makes every effort to ensure that our policies, procedures and regulatory updates are accurate and current, we cannot guarantee that the content is comprehensive or free from error. Policies are subject to change without notice in response to new legislation, regulatory requirements, or best‑practice standards. You should always consult the official AHPRA, TGA, or other relevant regulatory bodies and seek independent professional advice where appropriate, before making any decisions based on the information contained herein. AAA training academy expressly disclaims all liability for any loss, damage or inconvenience arising from reliance on these policies.
AAA – Appeals Policy
1. Purpose To ensure fair, transparent, and timely resolution of appeals lodged by learners concerning assessment results, course decisions, or service delivery. 2. Scope This policy applies to all learners enrolled in any AURA training course or program. 3. Grounds for Appeal Learners may lodge an appeal on the following grounds: Procedural error in assessment or grading Unfair or biased treatment Inaccurate recording of results Administrative decisions affecting course progression Other exceptional circumstances (e.g., illness, family emergency) 4. Lodging an Appeal Timeframe: Appeals must be submitted within 14 calendar days of the date on the assessment result notification or decision. Format: Submit your appeal in writing via email to training@aura-aesthetics.com.au Information Required: Learner name, student ID, and contact details Course name and assessment/decision date Clear statement of the grounds for appeal Supporting evidence (e.g., correspondence, medical certificates) 5. Appeals Process Acknowledgment: You will receive an email acknowledgment within 3 business days. Review: An independent Appeal Officer (not involved in the original decision) will review your submission and any supporting documentation. Investigation: The Appeal Officer may consult instructors, moderators, or administrative staff to gather relevant facts. Outcome Decision: Within 21 calendar days of acknowledgment, you will be informed of the decision in writing, including any amendments to your result or next steps. Further Review: If you remain dissatisfied, you may request a secondary review by the AAA academy Director within 7 calendar days of the outcome decision. 6. Confidentiality All appeals are handled confidentially. Details are only shared with staff directly involved in the review. 7. No Detriment Lodging an appeal will not jeopardise your standing in the course or your relationship with AURA aesthetics academy. 8. Record‑Keeping Appeals and outcomes are retained in your learner file for five years, in line with our privacy and record‑management policies.
AAA– Complaints Policy
1. Purpose To provide all learners, clients, and stakeholders with a clear, fair, and transparent process for raising and resolving complaints related to AAA training courses, services, or staff conduct. 2. Scope This policy covers complaints about: Course content, delivery, assessments, or materials Quality of instruction or trainer conduct Administrative decisions (e.g., enrolment, fees, cancellations) Service delivery issues (e.g., support responsiveness, resources) Unprofessional or unethical behaviour by staff or representatives 3. Principles Accessibility: Complaints are easy to lodge via multiple channels. Fairness: All parties are treated impartially and respectfully. Confidentiality: Details are shared only with those directly involved. Timeliness: Complaints are acknowledged and addressed promptly. No Detriment: Complainants suffer no adverse consequences for raising a concern. 4. How to Lodge a Complaint Timeframe: Complaints should be submitted within 28 calendar days of the event or decision. Format: Use our online Complaints Form (available on our website) or email your detailed complaint to training@aura-aestheticsacademy.com.au Information Required: Your name, course name, student ID (if applicable), and contact details Date and description of the issue or incident Relevant details (e.g., trainer name, lesson date, administrative decision) Desired outcome or resolution 5. Complaints Handling Process Acknowledgment: We’ll confirm receipt of your complaint within 3 business days. Initial Review: The Complaints Officer conducts a preliminary assessment to determine appropriate handling (informal resolution vs. formal investigation). Investigation: For formal complaints, the Complaints Officer gathers information, interviews involved parties, and reviews documentation. Decision: Within 21 calendar days of acknowledgment, you’ll receive a written Decision Report outlining findings and any corrective actions. Appeal: If dissatisfied, you may appeal the decision to the Institute Director within 7 calendar days of the Decision Report. The Director’s determination is final. 6. Resolution Options Depending on the complaint, possible resolutions may include: Clarification or explanation of policies Apology or expression of regret Additional training or supervision for staff Amendments to course materials or procedures Refunds, fee adjustments, or credit notes 7. Record-Keeping All complaints, investigation records, decisions, and corrective actions are retained securely for five years. 8. Continuous Improvement Aggregate data from complaints are reviewed quarterly to identify trends and implement improvements in our courses, services, and policies.
AAA – Course Content Review Policy
1. Purpose To ensure all course materials remain current, accurate, and aligned with best practice, regulatory standards, and emerging research in cosmetic and dermal care. 2. Scope Applies to every course, module, handout, video script, and assessment published by AAA training academy. 3. Review Frequency Major Review: Annually for each course or when significant practice guidelines change. Interim Update: Within 3 months of any relevant AHPRA, TGA, or industry-standard update. On-Demand Revision: Whenever learner or trainer feedback identifies an inaccuracy or gap. 4. Roles & Responsibilities Content Lead: Coordinates review scheduling, assigns subject‑matter experts, and maintains version control. Subject‑Matter Experts (SMEs): Clinicians or educators who validate technical accuracy and relevance. Instructional Designer: Ensures pedagogical clarity, formatting consistency, and learner engagement. Quality Assurance Officer: Verifies adherence to regulatory, ethical, and branding standards before republishing. 5. Review Process Audit: Content Lead compiles a list of courses due for review. Assignment: SMEs and designers are appointed with clear deadlines. Evaluation: SMEs cross‑check facts, guidelines, and references; Instructional Designer assesses structure and clarity. Revision: Updates are made in draft; tracked via version control logs. Validation: Quality Assurance Officer conducts a final check for compliance, accuracy, and consistency. Publication: New version replaces old in the LMS; learners are notified of updates in the “What’s New” section. 6. Feedback Loop Learners and trainers can submit content feedback at any time via training@aura-aestheticsacademy.com.au All submissions are logged, triaged, and addressed according to the review schedule. 7. Documentation & Version Control Maintain a Version Log documenting dates, authors, and summary of changes. Archive previous versions for audit and regulatory purposes for five years. By following this policy, AURA aesthetics academy guarantees its educational resources are authoritative, compliant, and continuously improved for the benefit of all learners.
AAA – Dual Training Course Booking Policy
1. Deposit & Payment Policy - AURA aesthetics academy. To secure your place for our special Dual aesthetics training program, a deposit of 50% AUD is required at the time of booking. - This deposit is non-refundable, but transferable under certain conditions outlined in our cancellation policy. - The remaining balance of 50% AUD must be paid no later than 14 days before online e-learning modules are released, which occurs two weeks prior to the practical course date. - Full access to course materials, online learning and pre-training resources is activated upon receipt of final payment. For full details on our training policies, terms and eligibility requirements, please visit www.aura-aestheticsacademy.com.au or email: training@aura-aestheticsacademy.com.au If you have any further questions or need personalised guidance, feel free we’re here to help!
AAA– Malpractice Policy
1. Purpose: To define standards and procedures for identifying, reporting and addressing any professional misconduct or malpractice within AURA aesthetics academy courses and activities. Scope: Applies to all educators, trainers, assessors, and staff involved in teaching or supervising learners. Key Definitions: Malpractice: Actions including plagiarism, fabrication of data, improper supervision, or deliberate breach of professional standards. Misconduct: Unprofessional behavior that falls short of legal standards but undermines integrity (e.g., inappropriate comments, neglect of duties). Reporting & Investigation: Reporting: Concerns may be submitted confidentially to AAA training academy or via the online form. Acknowledgment: Acknowledge receipt within 3 business days. Investigation: An independent panel reviews evidence, interviews relevant parties, and determines if malpractice occurred. Outcome: Decisions (up to dismissal or referral to regulatory bodies) are communicated in writing within 21 days. Support & Remedies: Learners impacted by confirmed malpractice receive academic support or reassessment opportunities. - Staff found in breach are subject to disciplinary action, retraining or termination. Record‑Keeping: All reports, findings, and actions are securely stored for five years.
AAA – Course Evaluation Form
1. Please take a few minutes to provide your feedback. Your insights help us continuously improve our courses and training experience. Course Title: ____________________________________ Date: ___________________________________________ Instructor(s): __________________________________ 1. Course Content & Structure The course objectives were clearly stated and met. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree The module topics (anatomy, safe practice, pharmacology, etc.) were organised logically. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree The level of difficulty was appropriate for my experience. ☐ Too Easy ☐ Just Right ☐ Too Difficult 2. Instructor & Delivery The instructor demonstrated strong expertise and confidence. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree The teaching style was engaging and clear. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree Questions and discussions were encouraged and well‑handled. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree 3. Materials & Resources The provided materials (slides, handouts, diagrams) were helpful. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree The assessment quizzes and activities reinforced my learning. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree 4. Practical Application & Facilities The hands‑on practice (if applicable) was well supervised and safe. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree The online platform (or venue) was easy to navigate and accessible. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree 5. Overall Satisfaction Overall, I am satisfied with this course. ☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree I would recommend this course to colleagues. ☐ Definitely ☐ Probably ☐ Not Sure ☐ Probably Not ☐ Definitely Not 6. Open‑Ended Feedback What did you find most valuable about this course? What areas could be improved? Any additional comments or suggestions? Thank you for your time and feedback! AURA aesthetics academy is committed to using your insights to enhance our education and support your professional growth.
AAA – Purchasing Policy Online Module
1. Purchase Policy – Pre-Learning Online Module By purchasing the Pre-Learning Online Module from AURA aesthetics academy, you agree to the following terms: Mandatory Pre-Requisite: This online module is a compulsory prerequisite for all AURA aesthetics academy. It provides essential theoretical knowledge to ensure you are prepared and confident before beginning hands-on training. Included with Full Foundation Course Enrolment: When you enrol in a full Foundation Course (e.g., Neurotoxin or Dermal Filler), this module is included in the course fee and does not require a separate purchase. Standalone Purchase Option: The module can also be purchased as a standalone educational offering for qualified professionals seeking to refresh and update their clinical knowledge, with CPD points available upon completion. This is ideal for those wanting to maintain professional development without committing to a full course. Non-Refundable: Due to the digital format and immediate access to course materials, all sales are final. Refunds will not be issued once access has been granted. Access Period: You will have access to the course content for 6 months from the date of purchase or enrolment. Extensions may be requested and are subject to approval. Non-Transferable: Access is granted solely to the registered participant. Sharing of login credentials or course content is strictly prohibited. Copyright & Intellectual Property: All materials are the intellectual property of AAA training academy. Reproduction, distribution, or unauthorised use is not permitted without prior written consent. Technical Support: If you experience technical issues accessing the module, support is available via email during business hours. By completing your purchase or course enrolment, you confirm that you have read, understood, and agreed to these terms.
AAA - Course Content & Review Policy
1. Purpose: Ensure all AURA training materials stay accurate, compliant and up to date. Review Schedule: Annual: Full course audit Interim: Within 3 months of major guideline changes On‑Demand: As needed based on feedback Process: Assign SMEs & Designer to update content Revise & Vet for accuracy, clarity, and compliance Publish & Notify learners of any changes Feedback: Learners and trainers can submit suggestions at any time to training@aura.aestheticsacademy.com All versions are logged and archived for five years.
AAA - Data Protection & Responsible Marketing Policy
1. Data Protection Collection: We only collect personal data necessary for course enrolment and communications (e.g., name, email, date of birth). Storage: All data is stored securely on encrypted servers. Access is restricted to authorised staff. Usage: Personal data is used solely for educational administration, support, and compliance (e.g., issuing certificates, sending course updates). Retention: We retain learner records for five years in line with regulatory requirements, then securely purge or anonymise them. Rights: Learners may access, correct, or request deletion of their data at any time by AAA training academy 2. Responsible Marketing Consent: We send promotional materials only to those who have opted in. Every marketing email includes a clear unsubscribe link. Relevance: Communications are tailored to your interests and course history - no irrelevant or excessive messaging. Transparency: All marketing clearly identifies our identity, purpose, and any third‑party partnerships. Frequency: We limit outreach to a maximum of one promotional email per month, plus essential course notifications. By adhering to these principles, AAA training academy ensures your privacy is respected and your inbox stays meaningful.
AAA - Reasonable Adjustments Policy
1. Purpose: Ensure all learners have equitable access to courses by making appropriate modifications for individual needs. Eligibility: Learners with documented disabilities, learning difficulties, or temporary impairments may request adjustments. Types of Adjustments: Extended time for quizzes and assessments Alternative formats (e.g., large print, captioned video, screen‑reader compatible materials) Flexible scheduling or breaks during live sessions Additional one‑to‑one or small‑group support Request Process: Learner submits a Reasonable Adjustments Form (available on our website) with supporting evidence (e.g., medical certificate, psychologist’s report). The Disability & Diversity Officer reviews the request within 7 business days. Agreed adjustments are documented, communicated to trainers, and implemented. Review & Confidentiality: Requests are treated confidentially, and adjustments are reviewed each term to ensure needs continue to be met.
AAA – Safeguarding Learners Policy
1. Purpose: Protect all learners from harm, ensuring a safe, respectful, and supportive learning environment. Scope: Applies to all learners, staff, contractors, and volunteers involved in Skin Nation Institute activities. Key Principles: Prevention: Robust screening for all staff and volunteers (working with children checks, background checks). Awareness: Mandatory training on identifying and reporting abuse, harassment, and bullying. Reporting: Clear, confidential pathways for learners or staff to raise concerns or allegations (safeguarding@skinnation.institute). Response: Immediate action on any report, including risk assessment, support for the learner, and liaison with external authorities if required. Roles & Responsibilities: Safeguarding Officer: Oversees policy implementation, training, and incident management. All Staff: Complete annual safeguarding training and report any concerns without delay. Learners: Encouraged to speak up if they feel unsafe or witness misconduct. Review: Policy and procedures are reviewed annually or after any safeguarding incident to ensure continuous improvement.
AAA –Public Liability Insurance Policy
1. Purpose: To outline the requirements for maintaining public liability insurance that protects AURA aesthetics academy its staff, and learners against claims of personal injury or property damage arising from institute activities. Coverage Requirements: Minimum Coverage: AUD $10 million per occurrence (or as required by local regulations). Events Covered: On‑site workshops, off‑site training sessions, public seminars and any Institute‑sponsored events. Policy Maintenance: Renewal: Insurance must be renewed annually, with proof of cover filed with the Institute Director. Notifications: Any change in activities, venues, or risk profile must be reported to the insurer within 30 days. Claims Procedure: Immediate Action: Secure the scene, offer first aid if needed, and collect witness statements. Notification: Report the incident to training@aura-aestheticsacademy.com.au and the insurer within 7 days. Documentation: Submit all incident details, photos, and correspondence to the insurer for assessment. Risk Management: Conduct regular venue safety audits. Maintain up‑to‑date risk assessments for each course or event. Ensure all staff are briefed on emergency procedures and first‑aid resources. By adhering to these policies, AURA aesthetics academy ensures professional integrity, learner safety and financial protection against unforeseen incidents.
AAA – Reflective Practice Form
1. Use this form after each treatment session, workshop, or learning activity to deepen your insight and continuously improve your practice. Date: ____________________ Module / Treatment Focus: _____________________________________ Learner / Practitioner Name: _________________________________ 1. Description of the Event Briefly describe what you did or what happened (e.g., type of injection, anatomy challenge, patient interaction). 2. Personal Response & Feelings How did you feel before, during, and after this event? What thoughts went through your mind? 3. Evaluation of What Went Well & What Didn’t Strengths & Successes: What aspects of your performance or decision‑making were effective? Areas for Improvement: What challenges or mistakes occurred? What could you have done differently? 4. Analysis & Learning What anatomical, pharmacological, or ethical principles were most relevant here? How does this experience connect to your theoretical knowledge? 5. Action Plan for Future Practice What specific steps will you take to reinforce strengths and address areas for improvement? Include resources or support you may need (e.g., mentor feedback, anatomy review, skills workshop). Signature: ___________________________ Review Date: _________________________ Keep this form in your professional development portfolio and revisit it regularly to track your growth over time.
AAA-Work Health, Safety and Risk Management Policy
1. Purpose AURA Aesthetics Academy is committed to preventing workplace injuries, illness and harm by identifying hazards, assessing risks and implementing appropriate preventative measures to maintain a safe environment for everyone. Scope This policy applies to all AURA activities and training environments, including staff, educators, students, contractors, subcontractors, patients, clients, models and visitors. Responsibilities AURA management will take reasonable steps to identify and control health and safety risks, maintain safe facilities and equipment, and provide appropriate safety information and supervision. All individuals involved in AURA activities are expected to follow safety procedures, take reasonable care and report hazards or unsafe conditions promptly. Risk Management and Prevention AURA will identify potential hazards, assess associated risks and implement reasonably practicable controls before activities commence and whenever circumstances change. This includes risks relating to the workplace environment, equipment, manual handling, biological and chemical hazards, ergonomics, fatigue and inadequate training or supervision. Where a hazard presents an unacceptable risk, the affected activity must not proceed until appropriate controls are implemented. Monitoring and Review Risk controls will be reviewed periodically and whenever changes, identified hazards or near misses indicate that improvements may be required. Staff, students and relevant contractors are encouraged to raise safety concerns and contribute to ongoing improvements. Policy Commitment AURA is committed to maintaining a proactive safety culture that prioritises prevention, shared responsibility and the wellbeing of everyone involved in our training and workplace activities. This policy should be read alongside AURA's other relevant health, safety and clinical policies and procedures.